We want you to love what you ordered

Buying headphones or speakers online is a leap of faith. You can't hear the driver through the screen. You're trusting us when we say the bass hits right, the mids are clear, and the ear cups actually fit. Most of the time, that trust pays off. Sometimes it doesn't. That's okay — sound and fit are personal, and we built this policy to make sure you never feel stuck with something you don't love.

This page explains exactly how returns, refunds, and exchanges work. No fine print, no hoops, no "sorry, too bad." If something isn't right, we'll make it right.

Return window

You have sixty days from the date your order is delivered to start a return. That's nearly two full months — way more time than most stores give, and we think it should be the standard. Life gets busy, packages sit on porches, and sometimes you don't unbox a pair of earbuds until weeks after they arrive. We get it.

Sixty days is long enough to actually live with the gear. Wear the over-ears through a workday. Run with the earbuds. Take the speaker to a few gatherings. If at any point during those sixty days you decide it's not working for you, reach out.

After the sixty-day window, we can't offer refunds, but we're still happy to help you troubleshoot or point you toward a better fit. Reach out through the Contact Us page regardless — we're nicer than the typical customer-service robot.

What's returnable

Most items can be returned as long as they're in unused, resellable condition in their original packaging. We're a small operation, and we want to keep returns as low-friction as possible, so a little reasonable use is fine — we just ask that you don't wear the headphones for two months and then decide they're not for you.

Specifically:

• Unopened items in original packaging: fully returnable.
• Opened but lightly used items: we'd still rather you send it back than live with gear you don't love. Let us know the situation and we'll work with you.
• Damaged or defective items: our fault, no restocking questions. Tell us as soon as you can.
• Items that arrived late due to shipping delays: not your problem, and we'll make it right on a case-by-case basis.

If you're unsure whether something qualifies, just ask. We'd rather have a quick conversation than turn away a return we should have accepted.

How to start a return

Starting a return is easy. Head to the Contact Us page and send us a message with the following:

• Your order number (it's in your confirmation email)
• Which item(s) you'd like to return
• A brief reason — not required, but it helps us improve

Once we get your message, we'll reply with return instructions and the address to ship your item back. We recommend using a trackable shipping service, because once a return leaves your hands, we're not responsible for packages that get lost in transit.

If your item arrived damaged or defective, attach a photo to your message. That helps us process things faster and also helps us flag issues with our packaging or shipping partners. We'll usually send a replacement or process a refund right away, no need to wait for the damaged item to come back.

Refund timing

Once your return arrives at our warehouse, we'll process your refund within five to ten business days. That window includes the time it takes our team to inspect the item, log the return, and push the refund through to your original payment method.

After we process it, your bank or card issuer may take additional business days to post the refund to your account. That timing is out of our control, but it usually doesn't take long. If you haven't seen it after a couple of weeks, send us a note and we'll help you track it down.

Refunds go back to the original payment method used at checkout. We can't send refunds to a different card or PayPal account for security reasons. If your original card expired or was canceled, let us know when you start the return and we'll figure out an alternative.

Exchanges and cancellations

Want a different color, a different model, or a different product instead of a refund? That's totally fine. Let us know what you'd like to swap for, and we'll set it up. In many cases, we can process the exchange without requiring you to wait for the original item to arrive back — just send it back when you can, and we'll ship the replacement right away.

Canceling an order before it ships is even easier. Send us a message as soon as possible, and if your order hasn't left the warehouse yet, we'll cancel it and refund you in full. Once it's dispatched, it becomes a standard return instead — which we're happy to help with, it just takes a few extra days.

Our commitment

We know returns are a hassle. That's why we've tried to make this as painless as possible: a long window, no restocking fees, no weird rules about what counts as "used." We'd rather spend a little extra on return shipping than have you feel trapped.

If anything about this policy feels confusing, or if you're in a situation that doesn't quite fit the rules, please reach out through the Contact Us page. We're reasonable people, and we'd rather solve your problem than hide behind a policy.