By placing an order, you agree

These are the ground rules for shopping with us. They're written in plain English, not in legalese, and they're designed to be fair to both of us. When you click "place order" at checkout, you're agreeing to the terms on this page. If something doesn't look right to you, please reach out through the Contact Us page before ordering — we'd rather talk it through than have you wonder later.

We keep these terms simple on purpose. We're a small store selling wireless audio gear, not a bank or a social network. You don't need a law degree to understand what you're agreeing to.

Orders and acceptance

When you place an order, you're making an offer to buy the items in your cart at the listed price. We accept that offer by sending you an order confirmation email and dispatching your package. Until then, we reserve the right to cancel or refuse an order — for example, if an item is out of stock, if we suspect fraudulent payment, or if a pricing error made it onto the site.

If we ever have to cancel an order, we'll notify you by email and refund you in full. We won't charge you and then quietly ghost you.

You can cancel your order for any reason before it ships. Just send us a message through the Contact Us page with your order number, and we'll take care of it. Once the package has left our warehouse, it becomes a return instead — see the Refund Policy for how that works.

Pricing

All prices are listed in US dollars. The price you see on a product page is the price you pay at checkout, plus any applicable shipping — which, as a reminder, is free everywhere in the world on every order. Duties and customs are included too, so the total at checkout is the total that lands on your card.

We run promotions and discounts from time to time, and those are applied at checkout according to the terms of the promotion. Discounts can't be stacked unless we explicitly say so, and they don't apply to previously purchased orders.

Occasionally, a product page might display an incorrect price due to a typo or a technical glitch. If that happens and the correct price is materially different, we'll contact you before shipping to let you decide whether you still want the order at the right price or prefer to cancel. We won't silently charge you more than what was listed.

Payment

We accept all major credit cards, debit cards, and popular digital payment methods at checkout. Payment is processed securely through our payment provider — we never see or store your full card details.

By submitting a payment, you confirm that you're authorized to use the payment method, and that the information you provide is accurate. If a payment is declined, we'll let you know and you can try a different method. We don't ship unpaid orders.

Dispatch and delivery

Orders are processed within one to three business days, and estimated delivery takes six to twelve business days after dispatch. Shipping is free worldwide on every order, with all duties and customs included.

You'll receive a tracking email as soon as your order ships, so you can follow it along. Delivery times are estimates, not guarantees — customs, weather, and carrier backlogs can affect how long a package takes. We'll do our part to get it out quickly, and we'll help if something goes wrong along the way.

Risk of loss and title for your items pass to you when the package is handed to the carrier.

Returns and refunds

We offer a sixty-day return window from the delivery date. Items should be unused in original packaging, except for defective or damaged items, which we'll replace or refund immediately. Refunds are processed within five to ten business days after we receive the returned item, and they go back to the original payment method.

Full details are on the Refund Policy page. If you have questions, reach out through the Contact Us page.

Product descriptions

We do our best to describe every product accurately. We describe sound in everyday language — punchy, clear, warm, bass-forward — because we'd rather set honest expectations than sound like a spec sheet.

That said, sound perception is personal, and how a headphone or speaker sounds can vary based on your music, your source device, and your environment. Product images are for illustration, and actual colors or packaging might look slightly different depending on your screen. If something arrives and doesn't match what you expected, our return window has you covered.

Questions

If you have any questions about these terms, about an order, or about a product, the fastest way to reach us is through the Contact Us page. We read every message and reply as quickly as we can.