Here's what to expect

Getting your gear to you should feel straightforward, not like a puzzle. This page walks you through exactly what happens from the moment you click "order" to the moment your package arrives on your porch. If anything is unclear, the Contact Us page is always open.

We ship to customers all over the world, and every order gets the same treatment: careful packing, quick dispatch, and free shipping with duties included. No minimums, no coupon codes, no regional loopholes.

Processing time

Once your order goes through, it enters our processing queue. We pick, pack, and quality-check orders within one to three business days. That means:

• Orders placed Monday through Friday before our daily cut-off start moving the same day.
• Orders placed over the weekend or on a holiday start processing the next business day.
• During busy seasons or promotions, processing might edge toward the upper end of that window, but we'll always update you if there's an unexpected delay.

We pack every order ourselves, and we're picky about it. Headphones get cushioned, speakers get wrapped, and anything that could shift in the box gets locked down. If you're sending a gift, you can leave a note at checkout and we'll tuck it in — no pricing slip included.

Delivery time

After your order dispatches, estimated delivery takes six to twelve business days. That window covers the vast majority of addresses we ship to. Here's what affects it:

• Domestic routes usually land on the faster end of that range.
• International and cross-border routes may take closer to the upper end, depending on customs clearance and local postal delivery.
• Rural, remote, or island addresses occasionally take a few extra days.

Business days exclude weekends and major public holidays in the destination country. If your package seems to be taking longer than expected, check the tracking link first — it almost always has the latest information.

Where we ship

We ship worldwide. If there's a postal service that can reach you, we can send it. We don't maintain a restricted country list, and we don't charge regional surcharges. Wherever you are, the price you see at checkout is the price you pay.

If you're shipping to a PO box, a military address, or a freight forwarder, that generally works — just enter the address as you normally would. If something about your address is unusual, a note at checkout helps us pack it the right way.

Duties and customs

One of the most frustrating parts of international shopping is the surprise bill at the door. You pay for the item, you pay for shipping, and then the carrier hands you a customs invoice and asks you to pay again.

We've handled that for you. All duties, taxes, and customs fees are included in the price you see at checkout. The price you pay when you order is the final price. Your package clears customs on our dime, and there's nothing extra due when it arrives. That's part of the deal, on every order, everywhere we ship.

Tracking

The moment your order dispatches, we send you an email with a tracking number and a link to follow your package. Tracking information can take up to 48 hours to activate after you receive the email — that's normal, especially for international shipments. The carrier's system is just waking up.

You can check tracking at any time by clicking the link in your email. If the link isn't working, copy the tracking number into the carrier's website directly. If you notice the tracking hasn't updated for more than a week, or if it shows a status that looks wrong, reach out through the Contact Us page and we'll look into it.

Delays and issues

Most orders arrive without a hitch. But when something goes sideways, here's what usually happens and how we handle it.

Customs holds. Sometimes a package sits in customs longer than expected. This is out of our control, but it usually clears within a few business days. If a hold extends well beyond that, we'll work with the carrier to figure out what's going on.

Weather and disruptions. Storms, natural disasters, postal strikes, and other major events can slow deliveries. We can't control these, but we'll keep an eye on tracking and adjust expectations accordingly.

Damaged in transit. If your package arrives looking like it went through a wrestling match, take photos before you open it and send them to us through the Contact Us page. We'll send a replacement or issue a refund — your call.

Lost packages. In the rare event that a package truly goes missing, we'll open an investigation with the carrier and either reship your order or issue a full refund while that plays out. We don't make you wait weeks for a carrier to decide what happened.

Wrong address. If you realize you typed the wrong address after ordering, message us immediately. If the package hasn't shipped yet, we can fix it. If it already has, we'll try to intercept it, but we can't always guarantee that — so double-check that shipping line before you pay.